Returns & Exchanges

All online orders are final sale. Because our food and beverages are made fresh to order, The Bean NM LLC does not accept returns or exchanges and does not provide refunds for change of mind, incorrect orders, failure to pick up an order, or delays caused by circumstances outside of our reasonable control. Customers are responsible for reviewing their order carefully before submitting it, including drink selection, size, milk choice, flavors, modifications, quantity, and pickup location. If The Bean makes an error in preparing your order or your order is received in a substantially incorrect or unsatisfactory condition, please contact us within 24 hours of pickup and provide your order information and, when appropriate, a photo of the item. We will review the situation and, at our sole discretion, may provide a replacement item, store credit, or refund for the affected item. Refunds will not be issued for partially consumed items unless The Bean determines that a refund is appropriate. No refunds or credits will be provided for issues reported after the 24-hour period. Promotional items, discounted purchases, gift cards, and special-order items are also final sale and are not eligible for return, exchange, or refund except where required by applicable law. Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.